During this exceptional COVID-19 lockdown period, the orders for pieces in stock will only be ready to be collected/shipped once the Government decides it is safe to do so. You will be notified by email when it is the case.
During this exceptional COVID-19 lockdown period, your preorders and bespoke orders will be fired and glazed once the Government decides it is safe for my shared studio to reopen its doors. You will be notified by email when it is the case, and you will alson be notified as soon as they are ready to be collected/shipped. It is impossible to give an accurate time estimate of how long this is going to take, thanks for your patience and support.
If you have any questions, please do get in touch before purchasing the item.
Personalised items will obviously be made to order just for you. Therefore, I am unfortunately unable to offer any return or refund on these.
Shipping in normal times - excluding COVID-19 lockdown period
In-stock items: we aim to post them within 3-5 days of your order confirmation, using the shipping method chosen at checkout. If you have a specific deadline, please contact us prior to your order to make sure we can deliver in time.
Made-to-order or out-of-stock items: they take around 4-5 weeks to complete for most orders, more for larger ones. If you have any questions before ordering, please get in touch. You will receive an email confirmation when your order has been posted.
The shipping costs reflect the care taken to wrap your order, given the fragile nature of the ceramic items. However, if you receive any item(s) which were damaged in transit, please take a picture of the item(s) and contact us directly on email@example.com.
Orders can be collected free of charge in person from Highbury, N5, London, United Kingdom. If you'd like to do this, tick the collection option at checkout and shipping will not be added to your order. When your pieces are all ready for you, we will be in touch and we will arrange a time for you to come collect your order.
French customers: If you are based in Paris, I do travel there quite often. So if you don't mind waiting until my next trip, I can bring it to you in person.
Please allow 1-2 week(s) for delivery, 3-4 during the Christmas period. Please note that some consignments may incur customs charges. This would have to be paid for by the customer.